What Our Clients Say
Staff are second to none
“My dad had a fall and broke his hip, he was living in Newcastle, so I needed to get him near me on a temporary basis until he moves in with me.
Luckily we managed to get a temp room at St Clair, and all I can say is what a lucky break that was. The staff are second to none – always polite and willing.
Dad has been on his own for ten years, and I have seen a great improvement in his demeanour.
The company of staff and residence is responsible for this.
I would recommend this care home in a heartbeat.
Well done, one and all.”
Luckily we managed to get a temp room at St Clair, and all I can say is what a lucky break that was. The staff are second to none – always polite and willing.
Dad has been on his own for ten years, and I have seen a great improvement in his demeanour.
The company of staff and residence is responsible for this.
I would recommend this care home in a heartbeat.
Well done, one and all.”
Nothing is too much trouble
“I can’t praise the staff here enough. My mum has Alzheimer’s and a number of other problems, but the staff take it all in their stride, nothing is too much trouble.
Importantly, Mum is never left out, despite being unable to communicate properly, both staff and other residents always talk to Mum, and you can tell she always seems happy there. My thanks to all at St Clair House.”
Importantly, Mum is never left out, despite being unable to communicate properly, both staff and other residents always talk to Mum, and you can tell she always seems happy there. My thanks to all at St Clair House.”
Staff very friendly
“From the time of contacting St Clair to enquire about room availability for my mother until the time she moved in a few weeks ago, I was very impressed with the process. I was able to be present when an assessment was carried out on Mum prior to the move, and St Clair was so helpful by dropping a wheelchair at the previous home for transportation and ensuring Mum had the necessary equipment on arrival.
Mum has been made to feel so welcome, and nothing is too much trouble. I, myself, have found the staff very friendly and accommodating, which has put my mind at ease. Mum’s room is light and airy and always clean and tidy when I visit. She often tells me how lovely the staff and food are, and I would genuinely have no hesitation in recommending the home.”
Mum has been made to feel so welcome, and nothing is too much trouble. I, myself, have found the staff very friendly and accommodating, which has put my mind at ease. Mum’s room is light and airy and always clean and tidy when I visit. She often tells me how lovely the staff and food are, and I would genuinely have no hesitation in recommending the home.”
Excellent
“Communication has been excellent during the pandemic”
Excellent Communication
“The range of food at family events is good and Mum compliments the variety and quality of the food provided”
Excellent work
“Cleanliness is taken seriously and has been managed really well during the pandemic”
Brilliant standards
“Your standards are brilliant, having worked in the care industry, I know how difficult this is to maintain. Thank you”